Privacy Policy

1. Introduction

OnSpotRescue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance and vehicle service platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and location data
• Vehicle Information: Vehicle type, make, model, registration details
• Service History: Records of services requested and completed
• Payment Information: Transaction details (we do not store full payment card details)
• Technical Data: IP address, browser type, device information, usage patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our roadside assistance services
• To dispatch technicians to your location
• To process payments and send service confirmations
• To communicate with you about services, updates, and promotions
• To improve our services and customer experience
• To comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With technicians and service partners to fulfill your requests
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

OnSpotRescue
Email: info@OnSpotRescue.com
Phone: +91 99452 63314
Address: 123, 1st Main, Koramangala, Bangalore, Karnataka, India 560034